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Problem T95Z Plus wont boot up

Discussion in 'Android TV boxes (Kodi, XBMC, etc)' started by captainohetha, Apr 19, 2017.

  1. captainohetha

    captainohetha Newbie

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    I recently purchased two WEILY T95Z Plus android tv boxes from amazon. One of them booted up fine in 10 seconds. Haven't done much on it yet but everything seems fine. The second one however...is not fine.

    It was stuck on the logo screen/boot stage. I waited 2 hours, becoming increasingly worried. I read about doing a soft or hard reset on the box. Tried the soft reset toothpick method, didn't help. Nothing ever came on the screen. The logo screen doesn't even come up now, nor does it say boot or anything at all on the display. My tv screen stays green as if nothing is hooked up. The box still lights up blue though.

    So should I try a hard reset? Or just return it to the seller?
     
  2. piopat

    piopat Active member

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    you only just bought the boxes ( i assume brand new ) so contact the seller and ask for a replacement . dont mention anything about resetting the box , just say it never worked and you only just got round to contacting them . you may have to send the box back to the seller , if they refuse to honor the guarantee you have options . if you paid via paypal claim your money back , you have similar options if you used a credit card .
     

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